Reference

Our Legal Terms, Your Rights Explained

vintogel operates under a framework designed to be transparent about jurisdiction, account terms, and data use — so you know exactly where you stand before opening an account.

Jurisdiction-dependent accessDANA, OVO, GoPay, QRISAccount data rights24/7 legal support channelIndonesia-specific terms
vintogel Our Legal Terms, Your Rights Explained
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, a data request, or a dispute about a transaction made via DANA or GoPay, our legal support team is reachable around the clock. We aim to acknowledge every formal written inquiry within 24 hours and resolve data-related requests within seven business days, consistent with applicable Indonesian data-handling expectations.

Team online

Live Chat — Legal Queue

Open the chat widget on any vintogel page, select 'Legal & Compliance' from the topic menu, and a trained agent will respond. Available 24 hours a day, seven days a week, including public holidays.

Email — [email protected]

Send your written request or formal dispute to our dedicated legal address. Include your registered account ID and the specific clause in question. We aim to respond within one business day for urgent matters.

WhatsApp Support Line

For faster turnaround on account-specific legal questions, message our WhatsApp line. Agents are active between 08:00 and 24:00 WIB daily and can escalate complex cases to our compliance team immediately.

ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account

We take a structured approach to data retention, cookie policy, and account security so that you have real visibility into what we store and why.

Data Retention Schedule

We keep your account transaction records — including DANA and OVO deposit logs — for a period of five years after account closure, in line with standard financial-record obligations. You may request a copy at any time via email.

Cookie Policy

Our site uses session cookies for login continuity and analytics cookies to measure page performance. You can manage cookie preferences from the footer settings panel; rejecting analytics cookies does not affect account access or QRIS payment functionality.

Account Security Practices

Your account password is stored as a salted hash — we never see it in plain text. Two-factor authentication via SMS or authenticator app is available in your security settings and we strongly encourage activating it before your first withdrawal.

Who Can Request Data Changes

Only the verified account holder may submit a data-correction or deletion request. We verify identity via the GoPay or bank account on file before processing any change to personal details, preventing unauthorised amendments.

How to Submit a Data Request

Email [email protected] with the subject line 'Data Request — [your account ID]'. State whether you want access, correction, or deletion. We will confirm receipt within 24 hours and resolve straightforward requests within seven business days.

Third-Party Data Sharing

We share transaction metadata with DANA, OVO, GoPay and QRIS solely to process your payments. We do not sell personal data to advertising networks. Any third-party integration is listed in the full privacy annex linked at the page footer.

Common Questions About Our Legal Terms

The questions below cover the situations our support team fields most often — account rights, data access, jurisdiction, and what happens when terms change. If your question is not here, reach us at [email protected].

Access to our services depends on local law. We recommend you confirm your eligibility under applicable Indonesian regulations before opening an account. Where local law permits, you may proceed with registration and use DANA or OVO to fund your account.

We collect your name, email address, date of birth, and the payment method you link — such as your GoPay or QRIS identifier. This information is used for identity verification, transaction processing, and fraud prevention, and is not sold to third parties.

Transaction and identity records are retained for five years post-closure under standard financial-record obligations. After that period, data is deleted or anonymised. You may request a copy of your records at any point during the retention window.

Yes. Email [email protected] with subject line 'Deletion Request — [account ID]'. We will verify your identity against the DANA or bank account on file, then process the request within seven business days where no legal retention obligation overrides.

We send a notification to your registered email address at least seven days before any material change takes effect. The updated terms are also posted at vintogel.xyz/legal/ with a revision date clearly visible at the top of the document.

Pending deposits via OVO or QRIS that were initiated before suspension are held and returned to the originating wallet within three to five business days. Withdrawal requests in progress at the time of suspension are reviewed individually by our compliance team.

Send a written notice to [email protected] with full details of the dispute, your account ID, and the relevant transaction reference. We acknowledge all formal legal correspondence within 24 hours and aim to resolve disputes within 14 business days.